Module 3 · Foundations

Conversation mastery

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Starting, keeping and deepening real conversations with anyone.

By the end of this module

You will start conversations with less dread, keep them going naturally, and move from small talk to something that matters.

Starting a conversation — Openers that work because they are about the shared moment — including with strangers. (6 min · Beginner)
Small talk, and why it matters — Small talk is not pointless: it is how two people check it is safe to talk about more. (6 min · Beginner)
Introducing yourself — and other people — A short, human introduction, and how to connect two people well. (6 min · Beginner)

Keeping a conversation alive — Follow the thread, share a little back, and ask interesting questions. (7 min · Beginner)
Finding common ground — Most people share more with you than the first minute suggests. (6 min · Beginner)
From small talk to meaningful conversation — The small step from facts to feelings, reasons and stories. (7 min · Practising)
Making people comfortable — Warmth, attention and a little generosity make it easy to be around you. (6 min · Beginner)

Talking with someone older or younger — Respect the difference in experience without talking down or up. (6 min · Practising)
Talking to authority figures — Teachers, managers, officials: be respectful, prepared and still yourself. (6 min · Practising)
Common conversation mistakes — Interrogating, topping stories, advising too fast — and easy fixes. (6 min · Beginner)