Module 2 · Foundations

Communication

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The core human skill: being understood, and understanding others.

By the end of this module

You will say what you mean more clearly, listen in a way people can feel, and give and take feedback without damage.

How communication actually works — What you meant, what you said and what they heard are three different things. (6 min · Beginner)
Saying it clearly — Lead with the point, use plain words, and explain difficult ideas in steps. (7 min · Beginner)
Tone and timing — The same words land differently depending on how and when they are said. (6 min · Beginner)
Nonverbal communication — and its myths — Faces, posture and voice matter, but “body language reading” is far less reliable than it is sold as. (7 min · Practising)

Listening to understand — Listening without preparing your reply — the rarest thing you can give someone. (7 min · Beginner)
Asking better questions — Open and closed questions, and questions that help someone think. (6 min · Beginner)

Giving feedback that helps — Specific, kind and about the thing — not about the person. (7 min · Practising)
Receiving feedback without collapsing — Hearing criticism as information you can sort, not a verdict on who you are. (7 min · Practising)
Telling a story people remember — A person, a problem, a turn — the oldest way humans pass on what matters. (6 min · Practising)
Messages, texts and email — Writing loses tone. How to be clear and warm when they can’t see your face. (6 min · Beginner)