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Practice lab · 6 min

Listening Challenge

Read what someone says and practise hearing it fully — before advice, stories or fixes. Practise on realistic situations, one step at a time.

Free — no account needed to read

Read what someone says and practise hearing it fully — before advice, stories or fixes.

Situations to practise on

A friend who didn’t get the job
“I didn’t get it. Honestly I’m fine, it’s whatever. I just really thought the interview went well. And my parents already told half the family I was getting it, so now I have to explain that too.”
A colleague who is overloaded
“It’s fine, I’ll finish it tonight. I always do. It’s just that every time someone leaves early, it lands on my desk, and nobody seems to notice.”
A sibling who is moving away
“The new job is great, it really is. It’s a big step. I don’t know, the flat is small and I don’t know anyone there, but that’s normal, right? Everyone says it’s exciting.”
A classmate with a bad mark
“I studied for weeks and still got a worse mark than people who barely tried. Maybe I’m just not cut out for this subject. I don’t even know why I picked it.”

The steps

  1. Summarise what they said in one or two sentences — no advice If they read your summary, would they say “yes, that’s it”?
  2. What might they be feeling? Name it — and remember it is a guess Often there is more than one feeling at once.
  3. What might matter to them that they didn’t say directly?
  4. One open question that would help them say more
  5. While reading, what did you most want to do? Every one of these is a normal urge. Noticing it is the skill.

Afterwards, ask yourself

What would change if you listened this way in your next real conversation?

Lessons behind this lab

  • Listening to understand — Listening without preparing your reply — the rarest thing you can give someone. (7 min · Beginner)
  • Asking better questions — Open and closed questions, and questions that help someone think. (6 min · Beginner)
  • Empathy: what it is and isn’t — Understanding a feeling is different from agreeing with it or fixing it. (7 min · Beginner)
  • Making people feel heard — Listening that the other person can feel is most of what influence is. (6 min · Beginner)

Previous: Conversation Simulator

Next: Empathy Lab — what might be happening here?

This is part of People & Relationships Academy, a free course on My Full Journey. Reading every lesson is free with no account. A free account adds saved progress, private answers and practice with your own life in People. See every free course.