Scaling sales and marketing

You cannot hire your way to revenue. You can only hire people to run a motion that already works — so the motion has to exist first.

What is it?

Scaling go-to-market means turning something the founder does by instinct into something a team can execute repeatably: a defined customer, a written motion, and a channel whose cost you know.

Why does a founder care?

Because sales hires fail far more often than founders expect, and almost always for the same reason — they were hired to invent a process rather than to run one.

A rep given a working script, a defined ICP and a warm channel can succeed. The same rep given "go and sell it" will not.

Example

A company at $40k MRR hires two reps at $80k base each. Six months later they have added $9k MRR between them and burned about $80k.

The post-mortem is not about the reps. Nobody could say who the ideal customer was, deals had closed at prices from $200 to $2,000 a month, and every demo had been improvised. There was nothing to hand over.

The common mistake

Hiring a VP of Sales to "figure out sales". A VP scales a motion; they very rarely invent one. If the founder cannot describe the motion in a page, it does not exist yet.

How it works

Step 1: Write the motion down

Who you sell to, what you say, what objections come up, what the answers are, what a good deal looks like. If it is not written, it cannot be handed over.

Step 2: Know your CAC by channel

Blended CAC hides everything. One channel is usually paying for another channel's failure.

Step 3: Hire one, not five

One rep tests whether the motion transfers. Five test how fast you can burn money.

Step 4: Keep payback honest

If it takes 18 months to earn back what a customer costs to acquire, growth consumes cash faster than it creates it.

Step 5: Scale the channel that works

Depth in one working channel beats presence in five. Most channels do not survive contact with a real budget.

When to use this

Once the founder has closed enough deals to see a pattern, the ICP is specific, and payback is a number you trust.

When not to use it

While deals still close for wildly different reasons at wildly different prices. That is a signal you are still finding the market, not ready to scale into it.

Do this now

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